Please read these terms carefully before placing an order with Aish.
Last updated: 8 June 2026
These Terms of Service ("Terms") govern the relationship between you ("Customer", "you", "your") and Aish, a trading name of Future Syncs Ltd, a company registered in England and Wales ("Aish", "we", "us", "our").
In these Terms:
Browsing our Site or adding items to your cart does not create a binding contract. A legally binding contract between you and Aish is formed only when your payment has been successfully processed through our payment provider, Stripe, and you receive an order confirmation by email.
We reserve the right to decline or cancel any order before production begins if we identify an error in pricing, product description or stock availability. If we cancel an order, we will issue a full refund promptly.
By placing an order, you confirm that you are at least 18 years of age (or have parental or guardian consent) and that the information you provide is accurate and complete.
We make every effort to display our garments as accurately as possible. However, please be aware of the following:
All prices on our Site are displayed in British Pounds Sterling (GBP) unless otherwise indicated. Prices include VAT where applicable for UK customers.
For customers in the United States, prices may be displayed or converted into US Dollars (USD) at checkout. The final charge to your payment method will reflect the currency selected at checkout, and any currency conversion fees applied by your bank or card issuer are your responsibility.
Payments are processed securely through Stripe. We do not store your card details on our servers. By placing an order, you authorise Stripe to process the full order amount at the time of purchase.
We reserve the right to update our prices at any time. Price changes will not affect orders that have already been confirmed.
The majority of Aish garments are made to order. When you place an order for a Made-to-Order or Bespoke Item, the following terms apply:
These timelines are estimates and may vary depending on seasonal demand, fabric sourcing or the complexity of your order. If a significant delay is anticipated, we will contact you to discuss options.
You are responsible for providing accurate measurements when placing a made-to-order or bespoke order. We provide a measurement guide to assist you, and our team is available via WhatsApp to answer any questions.
If incorrect measurements are provided, Aish cannot accept responsibility for fit issues. We strongly recommend having your measurements taken by a professional tailor if you are unsure.
For bespoke orders, we may share progress images or fabric swatches for your approval during production. Once you approve a design or fabric choice, changes may not be possible without additional cost or delay. Requests for amendments after production has begun will be considered on a case-by-case basis.
Once your garment has been completed and dispatched, estimated delivery times are:
These estimates include both production time and transit. Actual delivery dates depend on courier performance and are not guaranteed. If your order is time-sensitive (for example, for a wedding or Eid), please contact us before ordering so we can confirm the timeline.
Risk of loss and title to your order pass to you upon delivery to the address you provided at checkout. For UK consumer orders, goods remain at our risk until they are delivered to you or to a person you have nominated to accept them, in accordance with the Consumer Rights Act 2015.
We are not responsible for any loss, damage or delay caused by the courier once the parcel has been dispatched, except where such responsibility is required by law.
For orders delivered to the United States or other destinations outside the United Kingdom, please note:
We recommend checking your country's import regulations before placing an order if you are unsure about potential duties or restrictions.
If you purchase a Ready-to-Wear Item, you have the right to cancel your order within 14 days of receiving the goods, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the "Consumer Contracts Regulations").
To exercise this right:
Made-to-Order and Bespoke Items are exempt from the 14-day cooling-off period under Regulation 28(1)(b) of the Consumer Contracts Regulations 2013. This regulation provides that the right to cancel does not apply to contracts for "the supply of goods that are made to the consumer's specifications or are clearly personalised."
Because Aish garments in this category are cut, stitched and embellished to your individual measurements, colour choices and design preferences, they qualify as goods made to the consumer's specifications. Once production has begun, we cannot cancel, refund or exchange these items except where they are faulty or not as described.
Before production begins: If you contact us promptly after placing your order and before we have commenced cutting or sourcing materials for your garment, we will make reasonable efforts to accommodate a cancellation or amendment. This is offered as a goodwill gesture and is not a statutory entitlement.
Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015. If goods are faulty, not as described or not fit for purpose:
To report a fault, please contact us with photographs of the issue and your order details. We will respond within 3 business days with a proposed resolution.
All refunds will be issued to the original payment method used at checkout. Please allow up to 10 business days for the refund to appear on your statement, depending on your bank or card issuer.
To the fullest extent permitted by law, Aish's total liability to you in connection with any order shall not exceed the total amount you paid for that order.
We shall not be liable for any indirect, incidental, special or consequential losses, including but not limited to loss of profit, loss of data, loss of goodwill or business interruption, arising from your use of our Site or the purchase of our products.
Nothing in these Terms excludes or limits our liability for:
All content on the Site, including but not limited to garment designs, photographs, illustrations, text, logos, graphics and layout, is the property of Aish or its licensors and is protected by copyright, design rights and other intellectual property laws.
You may not reproduce, distribute, modify, create derivative works from, publicly display or commercially exploit any content from our Site without our prior written consent.
By sharing images of your Aish garments on social media or other platforms, you grant us a non-exclusive, royalty-free licence to use, repost or feature those images in our marketing materials, social media channels and website, with appropriate credit where reasonably practicable.
These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales.
Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales, except that if you are a consumer resident in another part of the United Kingdom, you may also bring proceedings in the courts of your country of residence.
If you are a consumer in the European Union, you retain any mandatory consumer protection rights afforded to you by the laws of your country of residence that cannot be overridden by contract.
If you have a complaint or dispute regarding your order, we encourage you to contact us first so we can attempt to resolve the matter informally. Most issues can be resolved through a conversation.
You may reach us via WhatsApp (+44 7500 547532) or through our contact page. We aim to acknowledge all complaints within 3 business days and to resolve them within 14 business days.
If we are unable to reach a resolution, UK consumers may refer the matter to an approved alternative dispute resolution (ADR) provider. You may also use the EU Online Dispute Resolution platform if applicable, although we are not obliged to participate in online dispute resolution.
We may update these Terms from time to time to reflect changes in our business practices, legal requirements or for other operational reasons. The revised Terms will be published on this page with an updated "Last updated" date.
Changes will not apply retroactively to orders already placed and confirmed. For any material changes, we will make reasonable efforts to notify customers through our website or other appropriate channels.
Your continued use of the Site after revised Terms are published constitutes acceptance of those changes. If you do not agree with the updated Terms, please do not place further orders.
If you have any questions about these Terms or your order, please contact us:
Your statutory rights are not affected by these Terms. For information about your consumer rights in the UK, visit Citizens Advice.